Application Insight, LLC — Privacy Policy & SMS Terms

Effective Date: August 3, 2026 · Last Updated: August 3, 2026

 

Application Insight, LLC ("Application Insight," also doing business as "Better Field Studies," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use and protect it, and the choices you have. It applies to information collected through our website, by phone, by email, by text message, and in the course of providing our consulting, training, research, and product services.

1. Information We Collect

We collect information that you provide to us directly and information collected automatically when you interact with us. This may include:

 

• Contact information such as your name, business or organization name, mailing address, email address, and phone number.

• Communication information such as records of calls, emails, text messages, inquiries, service requests, and other communications between you and us.

• Transaction information related to the products and services you request, purchase, or receive from us.

• Website usage information such as IP address, browser type, pages viewed, and similar analytics data collected automatically when you visit our website.

2. How We Use Your Information

We use the information we collect to:

 

• respond to your inquiries, provide the products and services you request, and continue conversations you initiate with us;

• send you text messages and other communications you have requested or consented to receive;

• coordinate appointments, follow up on requests, and provide customer support;

• send you informational emails where you have opted in to receive them (you may unsubscribe at any time);

• operate, maintain, and improve our website and services; and

• comply with applicable laws, regulations, and legal obligations.

3. Text Messaging (SMS/MMS) Program

If you provide your mobile phone number and consent to receive text messages from us — whether by contacting us and requesting a text response, by providing your number in person, by giving verbal consent during a call, or by initiating a text to our business number — you agree to receive SMS/MMS text messages from Application Insight, LLC related to your inquiry, our services, appointment coordination, and customer support.

 

Message frequency varies based on your interactions with us. Message and data rates may apply.

 

You can opt out of text messages at any time by replying STOP to any message you receive from us. After you send STOP, we will send a one-time confirmation and will not send you any further text messages unless you opt back in. For help, reply HELP to any message, or contact us using the details below.

 

Carriers are not liable for delayed or undelivered messages. Your consent to receive text messages is not a condition of any purchase.

4. How We Share Your Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service or messaging-platform providers, is permitted solely to help us operate our services. All other categories of information exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.

 

We do not sell your personal information. We may share limited information with trusted service providers who perform services on our behalf (for example, website hosting, email delivery, or customer support tools), only as needed to provide our services and under obligations of confidentiality. We may also disclose information where required by law, regulation, or legal process, or to protect the rights, property, or safety of Application Insight, LLC, our customers, or others.

5. Email Communications

If you opt in to receive informational emails, we may use a third-party email service provider to send those messages. You can unsubscribe at any time using the unsubscribe link in the email or by contacting us directly. Opting out of emails is separate from, and does not affect, transactional or service-related communications you have requested.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to understand how visitors use the site and to improve your experience. Most browsers allow you to refuse or delete cookies through their settings. Disabling cookies may affect the functionality of some parts of our website.

7. Data Security

We take reasonable administrative, technical, and physical measures to protect the information we collect against unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Choices and Rights

• You may opt out of text messages at any time by replying STOP.

• You may unsubscribe from emails at any time.

• You may request access to, correction of, or deletion of the personal information we hold about you by contacting us using the details below.

9. Children's Privacy

Our services are intended for businesses and individuals aged 18 and older. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date above. We encourage you to review this policy periodically.

11. Contact Us

Application Insight, LLC Phone: 1 (877) 410-2363 Email: solutions@applicationinsightllc.com Website: www.betterfieldstudies.com

 

 

SMS Terms & Conditions — Application Insight, LLC (Better Field Studies)

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Program description. Application Insight, LLC (also doing business as Better Field Studies) sends SMS/MMS text messages to customers and prospects who have contacted us or provided their mobile number and consent. Messages are conversational and service-related: responses to your inquiries, appointment and scheduling coordination, order and service follow-up, and answers to product questions. We do not send marketing or promotional bulk text campaigns.

 

Consent. By contacting us and agreeing to continue by text — by phone, in person, or by initiating a text to our business number — you consent to receive SMS/MMS messages from Application Insight, LLC. Consent is not a condition of any purchase.

 

Message frequency. Message frequency varies based on your interactions with us.

 

Message and data rates. Message and data rates may apply. Charges are determined by your mobile carrier and are your responsibility.

 

Opt out — STOP. You can opt out at any time by replying STOP to any message. After you reply STOP, we will send a one-time confirmation and will not send further messages unless you opt back in.

 

Help — HELP. For help, reply HELP to any message, call 1 (877) 410-2363, or email solutions@applicationinsightllc.com.

 

Privacy / data sharing. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging opt-in data and consent will not be shared with any third parties. See our Privacy Policy above for full details.

 

Carrier disclaimer. Carriers are not liable for delayed or undelivered messages.

 

Contact. Application Insight, LLC · 1 (877) 410-2363 · solutions@applicationinsightllc.com · www.betterfieldstudies.com